Refund policy

At Glowtrix.tech, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to assist you.

1. Eligibility for Returns & Exchanges
- Items can be returned or exchanged within 7 days of delivery.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase or order confirmation is required.

2. Non-Returnable Items
- Products damaged due to customer misuse, liquid exposure, or unauthorized modifications.
- Opened or used items (unless manufacturing defect is proven upon delivery).

3. Return Process
- Contact us via WhatsApp at +971 55 864 8127 or email us with your order details and photos/videos of the issue.
- Once approved, our courier team will arrange a pickup or provide instructions for returning the item.

4. Refunds
- For Cash on Delivery (COD) orders, approved refunds will be issued as store credit or via bank transfer within 5-7 business days after item inspection.
- Shipping fees are non-refundable unless the return is due to our error (wrong or damaged product).